Vestenfjeldske Eiendoms' tenant portal: A hub for benefit agreements, building information and communication

For Vestenfjeldske Eiendom, tenant satisfaction and experiences are a central part of their work to create attractive properties. With Propely's tenant portal, they have implemented a digital solution that streamlines communication, strengthens the community and provides access to useful services that simplify everyday life for both tenants and property managers.

A digital portal for better communication

With a property portfolio of approximately 70,000 sqm in central Bergen and the surrounding area, Vestenfjeldske Eiendom manages a wide range of buildings, from offices and apartments to shops, workshops and nightlife venues. As part of REITAN AS, the company offers properties of a high standard and has a sustainable approach to property management.

Through Vestenfjeldske Eiendoms' tenant portal, they communicate effectively with their tenants and share relevant information with those concerned. The portal serves as a focal point for operational enquiries, service requests and social initiatives.

Through the tenant portal, we have established a closer dialogue with our tenants, which contributes to increased satisfaction. They can easily contact us directly, whether in terms of market or operations, and get quick follow-up,” says Kristina Christophersen, property manager at Vestenfjeldske Eiendom.

All-in-one tools for easier operation

The tenant portal provides tenants with access to a range of useful services that contribute to a more agile everyday life. Among other things, they can easily report discrepancies and deficiencies, follow the status of their cases and reserve meeting rooms and community facilities directly in the app. In addition, they receive push notifications with important information about operation, maintenance and news.

For the operations team, the portal provides an efficient way to manage tasks, ensuring that all requests are logged and followed up in real time.

More than communication — a platform for community

Vestenfjeldske Eiendom attaches great importance to long-term relationships with its tenants. One of their values is “the customer is our top boss”, which is reflected in how the tenant portal is built up.

“For us, it is important to create good and long-term relationships with our tenants through good processes and that together we find solutions that provide stability and profitability.”

The portal is not just a place for operational announcements, but a platform that strengthens the community by giving tenants access to exclusive benefits such as discounts on cultural and sports events, fitness and leisure offers, hotel deals and much more.

“Our goal is to create a dynamic and inspiring environment for our tenants. With Propely's tenant portal, we have made everyday life easier for both us and our tenants, while strengthening the community and belonging in the buildings,” continues Christophersen.

V39 — a modern co-working environment

V39 (Vaskerelven 39) is one of the signature buildings of Vestenfjeldske Eiendom. For over a hundred years, the property consisted of two separate addresses, before in 2020 the company united the buildings with an “infill” building. The project, Infill V39, won Bergen Municipality's Architecture and Urban Design Award and today houses a dynamic co-working environment with a diverse pool of tenants, from startups to established companies.

Value creation from A to Z

Through Propely's tenant portal, Vestenfjeldske Eiendom has digitised and streamlined property management. This has not only made operations more agile, but also created a more engaging and value-added experience for the tenants.

For Vestenfjeldske Eiendom, this is just the beginning. They are constantly working to further develop the portal and implement new features that make everyday life even easier for the tenants.

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This innovative way of managing property shows how technology can simplify everyday life for both tenants and property owners, and inspires other players in the industry to rethink property management.