Efficient and profitable operation with satisfied tenants at Kongsgaten 10
Having satisfied tenants isn't just a nice bonus -- it's a strategic benefit that can impact the entire property management. We have had a chat with the CEO of Kongsgaten 10 AS, Jone Heggheim, who says that good communication has been crucial for creating solid and long-lasting tenancies. This has not only improved tenant satisfaction, but also contributed to a more efficient and profitable operation.
The importance of satisfied tenants
Tenants today have increasingly high expectations of the landlord. They want a seamless and efficient experience when renting commercial premises and housing. Although all tenants are different and demand different requirements, a common feature is that they value good communication and follow-up from the landlord.
Through a good digital user experience, the landlord can safeguard the interests of tenants by ensuring easy access to information and quick response to incoming inquiries.
Top three benefits
A good tenant relationship is important for both landlord and tenant. When the tenant thrives, it will again create loyalty, predictability and reduced costs.
- More predictability: When landlord and tenant have a good cooperation and mutual trust, communication becomes better. This leads to faster resolution of any problems and provides increased predictability for both parties.
- Longer tenancies: Satisfied tenants are more inclined to extend their leases. Loyal tenants and fewer replacements create peace of mind, fewer costs and stability for the landlord.
- Positive Reputation: Good relationships with tenants can lead to positive reviews and recommendations. A good reputation further attracts qualified tenants and strengthens the property's position in the market.
From bulletin board to app and push notifications
When Kongsgaten 10 was looking for a tenant solution, they wanted a user-friendly system where they could easily communicate with the tenants. Since December 2023, with the help of the Propelys solution, they have been sharing information and news at the building or tenant level through push notifications on the app and via email.
“There's a big difference between how we previously notified our tenants and how we do it today. With Propely, we can easily reach all tenants with just a few taps. All information is gathered in one place, and it is easy to have control over what has been sent out and to whom,” says Jone Heggheim, general manager at Kongsgaten 10.
Caretaker as first line
To ensure smooth and efficient operation, Kongsgaten 10 cooperates with Gorgon Vaktmesterservice AS, which has been given responsibility for the daily operation of the building. With the help of Propely, tenants can easily get in direct contact with the caretaker, report deviations, and get updates on the status of cases and the building in general.
This solution ensures that deviations are resolved quickly and efficiently. Recently, alerts have been sent out about fire drills, elevator service, and alarm control, as shown below.
Efficient document management
Kongsgaten 10 also uses Propely to organize all documentation and information about the tenants. By bringing everything together in one place, they have achieved a more clear and structured approach to operations and management. In the platform, they get easy access to important information, contracts, maintenance plans and other relevant materials, which makes it possible to quickly find the necessary documents without having to look through various archives.
Not only has it saved the operating theme of time and resources, but has also led to a better overall picture of the property's operating situation and tenant portfolio.
Easier for landlord and tenant
Propely's tenant solution is a proprietary tenant portal that facilitates effective customer follow-up and information sharing between landlord and tenant. The landlord can easily share news and messages, create tenant surveys, as well as add additional features such as meeting room booking and automatic assignment of digital keys.
The portal also includes discrepancy management with simple deviation notification, where the tenant is automatically updated on changes and does not have to worry about the status. For operational tenants, especially for bare-house agreements, the tenant has the opportunity to report discrepancies, perform routine tasks, handle documentation, send and receive service reports, and more.
The result is increased tenant satisfaction
Through access to up-to-date maintenance documents and communication with tenants, Kongsgaten 10 has already achieved increased tenant satisfaction and improved profitability through predictability in rental conditions.
Jone Heggheim says that tenants feel cared for and informed by being able to quickly respond to their needs, plan maintenance and ensure optimal operation.
“We've really seen the value of using Propely to communicate better with our tenants. It has made us more accessible and we can respond more quickly to their needs.” - he concludes.
Investing in initiatives that promote satisfied tenants, especially through good communication and smart technology, is a long-term strategy to achieve success as a farm owner. It's not just about satisfying today's tenants, but also about building a positive reputation and ensuring future stability.